Our Brisbane cleaning services are designed to cater to a variety of needs, with flexible pricing to match. Here’s what you can expect:

Hourly Rate Cleaning: Perfect for when you need a targeted approach. Choose specific areas of your home or request quick tidy-ups. You control the duration, focusing on the tasks that matter most to you.

Flat Rate Cleaning: Ideal for more comprehensive needs, this option covers a detailed cleaning job. We handle everything from dusting and vacuuming to sanitizing surfaces. Our flat rate services follow a comprehensive checklist to ensure every corner shines.

Customizable Services: Each booking is fully customizable. Whether you prefer to select individual services or need an extensive deep clean, we’ll tailor our offering to your priorities.

No matter which option you choose, you’ll enjoy a professional clean that meets your unique requirements.

Choosing to have the same cleaner for each of your bookings can bring numerous benefits, making your cleaning experience more seamless and enjoyable.

Familiarity with Your Home

• Personalized Service: Your dedicated cleaner will become familiar with your home’s layout, specific needs, and personal preferences, allowing them to deliver a tailor-made service each time.
• Consistency: They’ll know the exact areas that require extra attention and the cleaning products you prefer, ensuring each visit meets your expectations.

Building Trust and Comfort

• Trustworthy Relationship: By seeing a familiar face every time, you develop a sense of trust, knowing your home is in good hands.
• Comfort and Communication: Communicating your needs and any special requests becomes much easier and more effective with someone who already understands your standards and preferences.

Efficiency and Reliability

• Quick and Effective Cleaning: An ongoing cleaner will automatically know where to start and what to do, making the process quicker and more efficient.
• Reduced Instructions: Save time with minimal instructions as your preferences are already known and remembered from past cleanings.

Enhanced Satisfaction

• Higher Satisfaction Levels: Consistent service improves the overall satisfaction, as there is less potential for misunderstanding or mistakes with a cleaner who knows your expectations.
• Positive Long-Term Relationship: Enjoying positive interactions with your cleaner over time can lead to a more pleasant service experience.

In summary, having the same cleaner for each appointment not only improves the quality of the service but also enhances the comfort and satisfaction you derive from it.

Effective customer feedback management is crucial for any successful cleaning service. After the cleaning session, customers receive an email or contact from our amazing customer service asking how their experience was.This help us to maintain a high standard of service.

Feedback Loop

• All comments are collected — whether they are positive or constructive.
• Feedback is shared with the cleaning staff to ensure transparency and quality improvement.

Resolving Complaints

If you’re not completely satisfied with the service, the company takes immediate steps to rectify the situation:

1. Re-clean Offer: A cleaner is sent back to address any issues, ideally the same one who performed the original service to maintain consistency. However, they can provide a different cleaner if preferred and available.
2. Satisfaction Guarantee: If the re-clean does not meet expectations, or if you’d rather skip it, options for a partial or full refund are available.

This comprehensive feedback and complaint resolution process ensures customers have a voice and confidence in the service quality.

Our Brisbane cleaning services bring their own cleaning supplies and equipment for your convenience. If you prefer us to use your specific cleaning products or equipment,  please let us know and our customer services will inform the cleaner responsible for your home.

No, that’s completely up to you the decision to stay or enjoy your free time in the best possible way depends on your choice. Just leave us a key or access to the house and we promise to clean your house safely and thoroughly!

We believe that for a business to be good, everyone involved must be happy. That’s why we value the work of everyone involved from the beginning of the journey until the end, and of course you have to be happy and satisfied always. We have a wonderful customer service to make customers safe throughout the process of hiring our services, our cleaners are highly trained and receive full support from the company so that they can work happily, safely and professionally. Putting all this together we have the formula of good business.

When we work thinking about our happiness and the happiness of others, we can achieve our goal!

Every Airbnb cleaning job is unique and tailored to the accommodation type, whether it’s an extra room, entire home, or even a mobile setup like a caravan. Here’s a detailed breakdown of what typically is involved:

Bathroom Duties

• Sanitize and scrub toilets, sinks, and showers
• Replenish provided toiletries and toilet paper
• Collect used towels and bathmats for laundering

Kitchen Tasks

• Clean any dishes, including loading or unloading the dishwasher
• Clean countertops and ensure all kitchen items are neatly placed in their correct storage
• Refill supplies like hand soap, dishwashing detergent, and dishwashing tablets
• Gather used tea towels for washing

Floor Maintenance

• Vacuum and sweep floors, including any covered outdoor spaces
• Mop hard floors for a polished finish

Lounge & Bedroom Tidying

• Arrange furniture and accessories neatly, ensuring the guest welcome pack and reading materials are orderly
• Strip used linens from beds for washing
• Replace with fresh sheets, pillowcases, and linens

Linen and Towels

• Supply clean bath towels, bath mats, hand towels, face washers, and tea towels

This comprehensive approach ensures a seamless experience for both guests and hosts, maintaining the highest standards of cleanliness and hospitality.

If your regular cleaner is sick or on leave, we will promptly provide a new cleaner to cover it for as long as necessary.

And if it happens that your cleaner cannot continue working with you permanently, we will be happy to organize another cleaner that meets your needs.

We highly value your trust in us, and that’s why we do our best to meet all your expectations.

Our employees work on a schedule relying on these jobs to maintain their lives, and if the client cancels at the last minute, they will be losing the value of this job without the chance to replace another one. We understand that your circumstances may change, so we ask that you provide at least 48 hours to cancel an appointment. If the cancellation is not made within 48 hours, a non-cancellation fee will be charged (Except for emergency circumstances).

Definitely yes, you can. We have a large network of cleaners in Brisbane and the Gold Coast, and will always have a replacement available if you feel your current cleaner is not ideal. Just contact us and we’ll arrange a replacement that fits your needs and expectations.

Payment options are via bank transfer or by credit or debit card through Stripe, with a deadline of up to 1 day after the service is performed. Upon request, we will send the tax receipt shortly after payment of the invoice.

No, unless you decide on your own that we use your own cleaning products or equipment, we provide all necessary cleaning products and equipment at no additional cost, meaning when you hire a service with us you can rest and enjoy your day in the best possible way.

Absolutely yes. You can schedule a regular cleaning (weekly, fortnightly, daily, etc.) or a casual cleaning. We clean all types of commercial properties, including: Offices, Shops and Commercial Spaces, Residential Blocks, Schools, Hospitals and Medical Facilities, Factories and Industrial Units, Warehouses, Gyms, Nursing Homes, Hotels and Airbnb, Data centres and server rooms, events, etc. Contact us and we will find the best solution for your business to shine even more!

Yes, we definitely love pets, just let us know you have pets at your home and we will send you a cleaner who will be very happy to work in an animal environment. In addition, you can also leave instructions about your pets in our “client hub” or with our customer service as keep doors or windows closed.

Note: Your cleaner cannot wash, feed or walk your pet.

1. Why is it important to organize linens and consumables for Airbnb properties?

Proper organization ensures your guests have a seamless experience, with all necessary items readily available. This helps maintain high guest satisfaction and positive reviews, which are crucial for your Airbnb’s success.

2. What types of linens are essential for an Airbnb property?

• Bed Linens: Flat sheets, fitted sheets, pillowcases.
• Bathroom Linens: Bath towels, hand towels, face towels.
• Kitchen Linens: Dish towels.

At Kleaning, we provide premium-quality, pre-laundered linens, including a three-flat-sheet system for an elegant and hygienic guest experience.

3. What consumables should be stocked in an Airbnb property?

• Toiletries: Shampoo, conditioner, body wash, soap.
• Toilet Paper: At least two rolls per bathroom.
• Cleaning Supplies: Dish soap, sponges, surface cleaner.
• Kitchen Essentials: Coffee pods, tea bags, sugar, salt, and pepper.

Kleaning offers fully-stocked kits with toiletries and consumables tailored to meet Airbnb standards.

4. How should I store linens and consumables?

• Linens: Store in a dry, clean area, such as a linen closet or labeled bins. Rotate linens regularly to ensure even wear and freshness.
• Consumables: Organize items by type and frequency of use. Use clear bins or shelves to make restocking quick and easy.

When you partner with Kleaning, we handle the logistics of delivering, restocking, and organizing these items for you.

5. How often should linens and consumables be restocked?

• Linens: Replace after every guest stay, or weekly for long-term stays.
• Consumables: Replenish after each booking to ensure guests never run out of essentials.

Our team at Kleaning ensures a smooth restocking process with scheduled deliveries and inventory management.